Performance Max Best Practices

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Performance Max (PMax) is a unique offering that takes full advantage of multiple marketing channels, promoting your hotel across Google’s ad inventory. We’ve already looked at the basics of this campaign type in “What Is Google’s Performance Max?” and assessed its efficacy and use cases in our Performance Max Performance Analysis, so the only thing left is to get this campaign live!

Performance Max is a more recent addition to the marketing world, only introduced in 2021, but we've got you covered. Check out the list of our best practices and campaign recommendations to get the most out of this campaign type.

PMax budget recommendations

Through our testing, we’ve determined that PMax campaigns require a minimum spend of $45 per day in order to run effectively and generate positive results.

While we have yet to determine a maximum spend, we recommend starting close to this minimum and ramping up over time. While PMax campaigns tend to generate positive results, certain hotels can see negative effects from this campaign type, so it’s important to start slow with a lower-spend testing phase. 

We highly recommend adding additional budget to support the launch of a PMax campaign. However, if budget redistribution is necessary, we recommend pulling from non-branded campaigns such as Market Terms. See our Performance Max Performance Analysis for more details.

When to launch a PMax campaign

Because Performance Max relies heavily on automation, Google requires a fair amount of data before PMax campaigns can run effectively. 

We recommend a minimum of 3 months of Google Ads data before launching a PMax campaign, with a minimum of 30 conversions. This ensures the account has enough history for your PMax campaign to identify your hotel’s converting audiences.

How to prioritize a PMax campaign

Because PMax campaigns utilize account-wide data to run more effectively, we highly recommend running PMax alongside other Google Ads campaigns. 

Based on our Performance Max Performance Analysis, we recommend prioritizing Brand Terms over PMax campaigns, and PMax campaigns over non-branded campaign types. However, the ultimate priorities and focus areas within your hotel’s advertising strategy will depend on your individual marketing goals and performance history.

First-party data & PMax campaigns

Along with historical campaign data, Google Ads uses “audience signals” to serve ads effectively. Audience signals can include affinity and in-market audiences, such as “Luxury Travelers,” as well as search terms, such as “Hotels In Park City.” However, the addition of first-party data makes PMax campaigns far more effective.

Signals such as customer match lists and Run of Site audiences are highly individualized for your specific hotel, making them an incredible resource for Google when trying to identify converting audiences and serve ads effectively.

Asset quality in PMax campaigns

High-quality assets are always important in advertising, but even more so when it comes to PMax campaigns. Due to the mix-and-match nature of this campaign type, it’s vital to have a wide variety of appealing, up-to-date image and text assets. High-quality video assets from YouTube, while not strictly required, are also a major benefit to a PMax campaign.

Google does provide the option to automatically generate certain PMax campaign assets, but we highly recommend against this. Automated assets are often low quality, offer very little control over brand voice, and tend to perform poorly.

Performance Max campaigns have an incredible amount of potential, but they aren’t magic. For your PMax campaigns to run effectively, they require proper input, including high-quality assets, comprehensive data on converting audiences, and a dedicated budget.

If you’re looking for more information on Performance Max, or want to get your hotel set up with this campaign type, don’t hesitate to reach out.

Our Key Insights on Optimizing Black Friday & Cyber Monday Ad Performance

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During the Black Friday and Cyber Monday seasons of 2024, we conducted a comprehensive analysis of advertising performance for properties running cyber sales. Our goal was to identify trends, optimize strategies, and maximize return on ad spend (ROAS).

Check out our main discoveries regarding ad performance across Facebook, Display, and email, as well as their impact on sales duration, frequency of ads, audience targeting, types of ads, and platform advertising expenditures below.

Key findings & insights

  • Facebook sale length & CPM trends
    • Longer sales generally resulted in lower cost per 1,000 impressions (CPM). We’ve found that the optimal sale length for achieving the lowest cost per 1,000 impressions is clustered at around 15 days.
    • We found that revenue also peaked around the 15-day sale length mark. Extending sales up to five days after Cyber Monday (until around December 7) proved effective. 
  • Ad types & creative performance
    • Through our research, we found that static ads generated the highest revenue. Reflecting on offer types, offers that included a specific percent off attracted the most purchases.
    • Ads that utilized urgent messaging saw improved engagement and conversions. 
  • Display ad performance
    • The most successful campaigns featured offers of 30-35% and ran around 17 days on average.
    • Our data showed that Black Friday and Cyber Monday Display campaigns that ran a short time (3-4 days) did not generate results as high as those who ran for at least 10 days. The lowest cost per 1,000 impressions clustered around sales lasting around 10 days. 
  • Email marketing performance
    • Early access emails had the highest average click rate and generated the most purchases and revenue. Last-chance emails had the highest average open rate. Offers with 25%-35% off had the highest click rates.
    • Subject lines that mixed lowercase and all caps wording performed the best. Emails sent to past guest segments generated the most revenue this season.

Conclusions & recommendations

Based on our analysis, we recommend the following strategies for future Black Friday and Cyber Monday sales. 

  • Optimal sale length: Aim for a 15-day sale window, starting the Friday or Saturday before Thanksgiving and extending up to five days past Cyber Monday.
  • Ad frequency management: Ad frequency is the average amount of times a unique user is seeing our ads. We’re aiming to maintain an ad frequency range of 2.5-9, with a focus on retargeting for Cyber Monday. 
  • Ad type & offer optimization: Prioritize static ads with percentage-off discounts and urgency-based messaging. Flexible ads may be a good option as they are better suited for longer-running seasonal promotions rather than shorter flash sales. 
  • Audience targeting adjustments: While Adara audiences provide value, consider balancing them with lower-cost prospecting campaigns.
  • Thanksgiving day strategy: Keep ads running on Thanksgiving despite lower revenue to maintain performance continuity.
  • Email strategy: Emphasize early access emails for maximum purchases and revenue while ensuring last-chance emails drive strong engagement. Include a past guest segment in Black Friday and Cyber Monday email sends to drive revenue. 

By implementing these insights, we can continue to refine our strategies and maximize results for our clients during future cyber sales seasons.


Want to take your cyber sale ads to the next level? Contact us today.

Mastering Google's Performance Max: Campaign Performance, Impact, Key Use Cases, and More

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Google’s Performance Max is a unique type of campaign that takes advantage of multiple marketing channels, utilizing all of Google’s inventory for your hotel’s advertising efforts. 

For more details on the utilization, pros, and cons of Performance Max campaigns, see our previous blog post on “What Is Google’s Performance Max?

On the surface, Performance Max seems like an incredible option. Taking advantage of multiple marketing channels with one campaign increases the potential for traffic growth, increased conversions, and better cost efficiency.

But is Google’s Performance Max really all it’s cracked up to be? We put this campaign type to the test, and the results surprised us.

Get all the insights in our EBook.

Spring Break 2025: 6 Expert Tips for Hotel Marketers to Stay Ahead of the Trends

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Spring break 2025 is almost upon us and the pressure is on for all hotel marketers. We know you're already juggling 27 different spreadsheets, 14 marketing campaigns, and 3 “urgent” emails about the in-room Wi-Fi.

Don't worry, we've rounded up the hottest travel trends this year to incorporate into your spring break marketing plan. Let's dive into what's on the horizon for spring break 2025 and how you can position your property to stand out from the crowd.

1. All-Inclusive is the new “do-it-yourself” vacation

Gone are the days when all-inclusive meant overpriced buffets and watered-down cocktails. In 2025, the all-inclusive experience has been given a much-needed makeover. Now, it’s about curated experiences, think gourmet dining, tailored activities, and stress-free relaxation. Travelers are booking these stays because, let’s face it, who has time to plan everything when they’re just trying to chill?

Marketing tip: If your hotel offers all-inclusive packages, make sure you're marketing it as the ultimate vacation hack. Forget worrying about reservations or what time dinner starts. Emphasize convenience, luxury, and indulgence because who doesn’t want to enjoy their vacation without the planning drama?

2. Wellness: Because "relaxation" is now a lifestyle

Wellness has officially graduated from fad to lifestyle. In 2025, travelers aren’t just looking for a massage; they want holistic, feel-good experiences. Yoga at sunrise? Check. Farm-to-table meals that make you feel healthier just by looking at them? Double-check. Travelers want to feel balanced, and your hotel should be the sanctuary they’ve been dreaming of.

Marketing tip: If your property offers yoga sessions, a tranquil spa, or even a mindful breakfast option, make sure to highlight it in your hotel’s marketing. You could even create a “Recharge and Reboot” spring break package for stressed-out students or burnt-out professionals looking to escape the grind. After all, what’s better than taking a deep breath and feeling like you’ve really recharged?

3. Detour destinations: The secret getaway no one’s talking about

Spring break isn’t all about big cities and overcrowded beaches anymore. In fact, more and more travelers are looking to skip the crowds and discover detour destinations. You know those little-known gems that are just a short drive or train ride from the main action. We’re talking cozy towns, quiet lakesides, and charming villages that offer more authentic experiences and less Instagram chaos.

Marketing tip: If your hotel is located near a popular tourist hub, sell the escape. Offer spring break packages that highlight these hidden gems; maybe even suggest a “Detour Day Trip” itinerary for guests to explore quaint neighborhoods, local shops, and undiscovered views. Let them enjoy the best of both worlds: proximity to the popular spots without the stress of the crowds.

4. Multigenerational travel: More generations, more fun

What happens when you combine spring break with family reunions? Multigenerational travel. From grandparents to grandkids, families are increasingly choosing spring break as the time to bond and make memories that don’t involve Zoom calls or awkward holiday dinners. This isn’t just for the fun family anymore—this is about a family getaway that includes everyone, no matter the age or stage.

Marketing tip: If you have family suites, connecting rooms, or on-site amenities for all ages, make sure to highlight them in your spring break marketing. Consider offering spring break packages designed for multigenerational groups; things like family-friendly excursions, kid-focused activities, and special meal deals that cater to everyone from toddlers to grandma. Bonus points if you can throw in a “family game night” or an intergenerational scavenger hunt.

5. Slow travel is the new fast travel

In 2025, travelers are over the rush-rush pace of seeing everything on their list in one trip. Instead, slow travel is in. Think long weekends, extended stays, and truly immersing in the destination. Guests want to take their time and savor each moment, not run around with their noses stuck in their phones while trying to snap a perfect shot of every tourist spot.

Marketing tip: Cater to this new slower pace by offering packages that allow for longer stays or multi-night discounts. You could even create an itinerary that encourages guests to explore your destination at a relaxed pace. Maybe a guided walking tour, a cooking class, or a local wine tasting that gives them a deeper connection to the area. Don’t forget to position your hotel as the ideal spot to settle into for an extended, relaxed stay.

6. Experiential travel: Because why just “stay” when you can “do”

This year, travelers aren’t just looking for a room to sleep in. They’re seeking experiences. Whether it’s an exclusive concert, a cooking class, or a local adventure, travelers want their stay to be a part of something bigger. For them, it’s about connecting with the place in a meaningful way, not just checking into a room.

Marketing tip: If your hotel offers any unique experiences, activities, or partnerships, don’t be shy about promoting them. From wine tastings with local sommeliers to partnerships with local artists for painting workshops, highlight experiences that guests can’t get anywhere else. You might even consider creating a “Spring Break Bucket List” for your hotel’s region and offer discounts or promotions for guests who check off all the items.

You’ve got this (and so does your property)
Spring break 2025 is shaping up to be a season of change and opportunity. By staying ahead of these emerging trends and tailoring your offerings to meet the demands of travelers, you’ll be able to capture attention and maximize bookings this year. So, take a deep breath, have a little fun with your spring break marketing, and remember: your property has a lot to offer. It’s time to make this spring Break one to remember, for your guests and your bottom line.


For expert guidance and tailored spring break messaging strategies, contact GCommerce Solutions today.

Maximizing Revenue and Guest Satisfaction with Revinate Upsells

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Personalizing the guest journey is no longer optional - it’s essential. Revinate, a GCommerce Partner, offers a powerful way to enhance the guest experience and increase your property’s revenue through its Upsells feature. 

What is the Upsells feature? 

By seamlessly integrating room upgrades, amenities, and unique experiences into automated email campaigns, Upsells offers an opportunity to generate incremental revenue while providing guests with tailored offerings. 

The dual benefits of upselling

Upselling is a win-win for both hotels and your guests. It allows properties to unlock new revenue streams and provides personalized enhancements to elevate the guest experience. 

For hotels, upsells deliver 100% profitable revenue with no commission fees, whether through room upgrades, exclusive amenities, or local activity offerings. 

For guests, upsells cater to specific guest needs and preferences. From romantic add-ons for anniversaries to family-friendly offerings, this feature allows for more personalized experiences and increases the likelihood that guests will return. Upsells also serve as a gateway to curated local experiences, enriching the overall stay. 

Upsells across the guest journey

To maximize the impact of upsells, it’s important to align offers with different stages of the guest journey. 

Pre-arrival: 

As guests plan their trips, they’re more likely to consider upgrades. Pre-arrival emails showcasing popular upsells save time at check-in while improving pre-trip engagement.

Post stay:

Gathering feedback on upsells in post-stay surveys and emails provides valuable insights into guest preferences and help refine future offerings. As a bonus, engaging with guests post-stay strengthens relationships and encourages repeat bookings. 

The revenue potential of upsells

Revinate customers are reaping significant benefits from their upsell initiatives. On average, properties generate $1,100 in monthly upsell revenue, with some earning as much as $10,00 per month in additional revenue. 

Crafting effective upsells

Tapping into personalization is the cornerstone of successful upselling. By utilizing guest data, hotels can tailor offers based on past behaviors, preferences, or travel motivations. A study revealed that 36% of guests are willing to pay more for experiences tailored to their needs. 

Timing is critical: pre-arrival campaigns sent 3-7 days before check-in yield a 61% average open rate and a 30% click-through rate. Subject lines featuring “upgrade” perform particularly well, boasting a 61% open rate. 

Top performing amenity upsells include: 

  • A small bouquet
  • Breakfast buffet
  • Airport pickup
  • Bottle of champagne

The long-term value of upsells

Beyond immediate revenue, upselling forages deeper guest relationships and improves guest loyalty. Personalized offers show that the property understands and anticipates guests’ needs, leading to higher satisfaction during and after a stay. Research shows that 91% of customers expect businesses to provide relevant, personalized recommendations, making upselling a powerful tool for meeting and exceeding guest expectations. 

Examples of upselling In pre-arrivals

Utilizing the Upsells feature can improve guest satisfaction & increase revenue

Revinate Upsells offers an unparalleled opportunity to elevate the guest experience while driving revenue for a property. By integrating personalized offers into the various stages of the guest journey, properties can achieve greater guest satisfaction and enhance guest loyalty. 


Ready to unlock the full potential of upselling at your property? Contact GCommerce Solutions today.

The Path to Profitability in 2025: A Hotel Marketer's Guide

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In today's dynamic hospitality landscape, understanding consumer behavior is crucial for hotel marketers to thrive. This guide will explore key strategies for navigating the evolving digital landscape, leveraging data and AI to drive guest satisfaction and loyalty, and ultimately achieving profitability in 2025.

View our guide now.

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