Client Success Manager/Coordinator

GCommerce is looking for a Client Success Manager or Coordinator (DOE). The position of Client Success Manager/Coordinator will be responsible for leading the strategy for digital marketing efforts with their own assigned client hotels/resorts as well as assisting other CSMs with their assigned hotels/resorts. The role will include communicating the strategy and evaluating the tactics necessary to accomplish these defined strategies with the GCommerce Operations Teams. The Client Success Manager/Coordinator will also ensure the Operations Team is executing in an efficient manner while delivering the quality results for which GCommerce is known.

All efforts of the Client Success Manager/Coordinator are designed to identify, facilitate and implement proactive and effective internet marketing campaigns designed to accomplish stated client goals and objectives.

Key Responsibilities

• Leading the strategy with individual clients and identifying how best to accomplish stated client objectives and goals
• Managing client communication through scheduled meetings and update note
• Managing internal communication through the use of our project management software system.
• Participation in monthly/bi-monthly strategy meetings with the GCommerce internal team
• Creation and development of monthly account planning processes for each assigned client
• Having a working knowledge of each GCommerce discipline and is able to speak to each discipline with clients.
• Traveling to see each assigned client at least once a year or as client and GCommerce requires, to effectively build client relationships and gain an understanding of client’s property and market dynamics

Desired Skills

• Solid working knowledge of basic computer software including Microsoft Office Suite, PowerPoint and be familiar with various hotel Property Management Systems (PMS systems).
• Ability to effectively present information and respond to questions from clients, GCommerce staff members, and industry professionals.
• Self-motivated with a strong desire to set and accomplish goals and objectives
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to partner with different business units and work independently and in teams in a multi-task/project environment. (Vendors, Clients, Departments, Corporate Office)

Requirements

• Bachelor’s degree in Marketing or similar field
• Experience with social media channels both paid and organic
• An understanding of Google Analytics
• A hunger for learning new things
• Passion for digital marketing and likes working in the hospitality industry